Ulysses

Developer's DescriptionBy QMS SoftwareManage customer interactions, sales, and marketing.The Ulysses CRM Suite is a comprehensive and proven solution for organisations that have a contractual commitment or SLA (Service Level Agreement) to support their customers. Ulysses is ideally suited to small and medium sized service orientated organisations. Service management features includes Contract management, Scheduling, Escalation, SLA monitoring, Billing and more. In addition, Ulysses contains rich Marketing, Sales Force Automation (SFA), Quotation, Customer Feedback, Complaint Management and Facilities Management functionality. Ulysses employs a windows mobile PDA solution for field based personnel and a complete web functionality for end users and customers. Ulysses integrates with Outlook, Excel and Word. All data is stored in a single SQL database with powerful reporting capabilities and management dashboards included. The entry level Ulysses is 5 users and is capable of supporting hundreds of users. Ulysses is the entire solution for all aspects of customer interaction.